SWISS KOPPER

Valise Taille Moyenne Rigide LUGANO

Name: Valise Taille Moyenne Rigide LUGANO
Brand: SWISS KOPPER
SKU: BD-28702
Price: 69.0 EUR
Availability: InStock
Rating: 1.0 (1 reviews)

€69,00 €189,00

Dimensions: 65,5 cm*43 cm*26,5 cm
Volume: 74,64 l
Matière: ABS

Couleur: OLIVE

OLIVE
VIOLET
MARINE
NOIR
ROUGE
BEIGE

La valise taille moyenne rigide LUGANO de Swiss Kopper est idéale pour les voyages de plusieurs jours. Conçue en ABS résistant, elle garantit une excellente protection de vos effets personnels tout en offrant une capacité de rangement confortable. C’est un excellent compromis entre volume et maniabilité.

Ses roues doubles multidirectionnelles assurent une glisse fluide et stable, même chargée. Le trolley télescopique permet un transport ergonomique et agréable. Cette valise rigide est parfaite pour voyager en toute sérénité.

Produits vus récemment

Consecutive Defective Items

Dear Customer Service Team,

I am writing to express my severe disappointment after receiving two defective LUGANO suitcases in a row. Receiving faulty products twice right before a planned trip is unacceptable for a brand operating through its official store.

For two weeks, I have been dealing with the following issues:

Uncollected Return & Pending Refund: The first defective suitcase has still not been collected despite multiple courier appointments, and my €75 refund remains pending.

Inadequate Compensation: The €15 compensation offered for the second defective item is completely insufficient given the repeated quality control failures, delays, and wasted time.

Dear Customer,

Thank you for taking the time to share your experience with us.

First and foremost, please accept our sincere apologies for the inconvenience, frustration, and disappointment caused by this situation. We fully understand how unacceptable it must be to receive two defective LUGANO suitcases in succession, particularly just before a planned trip.

We are also very sorry for the difficulties you have encountered with the collection of the first suitcase and the delay concerning your €75 refund. We understand that having to deal with repeated courier appointments and follow-ups has caused you unnecessary stress and wasted time.

Regarding the €15 compensation offered for the second defective suitcase, we completely understand your dissatisfaction. In view of the repeated issues you have experienced, we appreciate that this amount does not reflect the level of inconvenience caused.

Please be assured that we take your feedback very seriously. We sincerely regret that our products and service have not met the standards you rightly expect from us.

We are currently reviewing your case in order to find the most appropriate solution and address both the outstanding refund and the inconvenience caused by the defective products.

Once again, we sincerely apologize for all the issues you have experienced and thank you for your patience and understanding.

Kind regards,

Customer Service Team

SWISS KOPPER

Valise Taille Moyenne Rigide LUGANO

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